We want you to be completely satisfied with your purchase.  So here is a list of most commonly asked questions and answers to help you while visiting our site.

When will my order ship?

Orders are usually processed within 1 business day after you complete your purchase.

What shipping carrier do you use?

We use USPS. 

What are your shipping costs?

Standard shipping is $3.99 and usually takes 2-5 business days.  Priority shipping is $5.99 and usually takes 1-3 business days.  We also offer next day shipping which is $24.99 if placed by 2pm EST.  International shipping is $17.00.  And we offer free standard shipping on orders over $99.

Where do you ship to?

We ship to nearly every country in the world.

How do I track my order?

After your order is shipped, you’ll receive an email with a USPS tracking number.  It may take a few hours for the tracking to update.  You'll also receive an email when your package is delivered to ensure you received it.

What forms of payment are accepted?

We accept all major credit cards and you can also pay via PayPal.

Do you have a retail store?

YES!  We do!  We're located at 625 Smithfield St. Pittsburgh, PA 15222.  Our hours of operation are Mon-Sat 10am-8pm and Sun 10am-6pm.  

Do you sell gift cards?

Yes, we do and they’re available in several denominations.  You’ll receive an email directly after purchase with instructions on how to redeem the gift card or to send as a gift.  They do not expire and have no processing fees.

I'm sending this as a gift, do you include price information in the package?

Don't worry, we only include a packing slip with all orders that just states the items ordered.  There is no price information included.

What is your return policy?

You deserve to be completely happy with your purchase.  We offer free shipping on returns and exchanges.  Not sure if you like it?  Take your time!  There's no rush because you have 365 days to decide.

How do I request a return or exchange?

Follow the link below and simply enter your customer email and order number.  Then you will be able to select the items you are returning or exchanging.  You will then receive an email within 24 hours providing a prepaid shipping label to mail the items back to us.

https://shopsteelcity.com/pages/returns-exchanges